tk11 Terms and Conditions

1. General Provisions

These Terms and Conditions ("Terms") apply to the tk11 platform and all related services. "Platform" refers to the tk11 website, mobile application, and all services provided through them.

By using any tk11 service, registering an account, or accessing the platform, you are considered to have read, understood, and agreed to these Terms. If you do not agree, please refrain from using the platform.

tk11 reserves the right to amend these Terms at any time without prior notice. Continued use of the platform after any changes constitutes acceptance of the updated Terms. It is recommended that you visit this page regularly.

2. Account Registration and Management

2.1 Eligibility

To open an account on tk11, you must be 21 years of age or older and have the legal right to participate in online betting and gaming in the country from which you are accessing the platform. Registration must be completed using your accurate personal information.

2.2 One Account Policy

Each individual may hold only one account. Opening multiple accounts or using another person's account is strictly prohibited. tk11 reserves the right to suspend or close all associated accounts and forfeit any funds held in them if this policy is violated.

2.3 Accuracy of Information and Verification

All information provided at registration must be accurate, complete, and up to date. tk11 may request documents for identity verification at any time. If verification is not completed within the specified period, account activity may be restricted.

2.4 Account Security

You are solely responsible for keeping your login details confidential and preventing unauthorised access. If you notice any unauthorised access or suspicious activity, please notify our support team immediately.

3. Deposits and Withdrawals

3.1 Deposit Methods and Minimum Amount

Funds can be deposited on tk11 via bKash, Nagad, Rocket, and bank transfer (such as Dutch-Bangla Bank, Islami Bank). The minimum deposit amount for all methods is ৳200.

3.2 Withdrawal Conditions

The minimum withdrawal amount is ৳500. Withdrawals can only be made through the same method used for the deposit — bKash, Nagad, Rocket, or bank transfer. Withdrawal requests are generally processed within 30 minutes to 3 hours.

3.3 Prohibited Transactions

Depositing funds from illegal sources is strictly prohibited. If financial irregularities are suspected, tk11 reserves the right to suspend the transaction and conduct the necessary verification.

3.4 Security of Funds

User deposits are protected using SSL encryption and secure systems. tk11 never shares your financial information with third parties — details are provided in our Privacy Policy.

4. Bonuses and Promotional Offers

4.1 Welcome Bonus

New members will receive a 200% bonus on their first deposit, up to a maximum of ৳20,000. The wagering requirement for this bonus is 25 times the bonus amount — meaning the full bonus amount must be wagered 25 times before it becomes withdrawable. For example: depositing ৳1,000 gives a ৳2,000 bonus, making the total balance ৳3,000, with a wagering requirement of ৳2,000 × 25 = ৳50,000.

4.2 Other Promotions

The specific terms for other promotions — including the weekly tk11 Deposit Festival, tk11 Slot Bonus, tk11 Birthday Gift, and weekend Cricket Bonanza — are listed alongside each offer. All promotional offers are subject to applicable terms and conditions.

4.3 Bonus Usage Terms

• A bonus is granted only once per account.
• Bonuses cannot be withdrawn before the wagering requirement is met.
• tk11 reserves the right to cancel a bonus in cases of suspected misuse.
• If fraudulent activity in any promotion is proven, the account may be closed.

4.4 VIP Program

The tk11 VIP Program has three tiers: Bronze (up to 0.3% weekly cashback), Silver (up to 0.7% cashback), and Gold (up to 1.0% cashback). Cashback is calculated on weekly net losses. Progression to a higher tier is possible based on regular play and activity. VIP benefits and conditions are subject to change.

5. Betting and Gaming Rules

5.1 Bet Acceptance and Cancellation

tk11 reserves the right to accept or cancel any bet, particularly in cases of technical errors, incorrect odds being displayed, or unusual betting activity. If an event is cancelled or suspended, the related bet will be voided and the original stake returned.

5.2 Technical Errors

If a technical error in the game or betting system results in an incorrect outcome or payout being displayed, tk11 reserves the right to correct it based on the actual outcome. Winnings obtained as a result of an error may be voided.

5.3 Permitted Use

The use of automated software, bots, or other technologies for betting or gaming is strictly prohibited. If tk11 detects such activity, it reserves the right to close the account immediately and forfeit all winnings.

5.4 Multiple Accounts and Collusion

Colluding with other users to play fraudulently, match-fixing, or any form of cheating is prohibited. If such conduct is proven, the account will be closed and funds seized, and the relevant authorities may be notified.

6. Limitation of Liability

6.1 Service Availability

tk11 makes reasonable efforts to keep the platform running, but the service may be temporarily unavailable due to maintenance, technical issues, or other reasons. tk11 is not liable for any loss incurred during such periods.

6.2 Third-Party Content

tk11 is not responsible for the operation or security of third-party game providers or other services available on the platform. Each game or service provider's own terms and conditions apply.

6.3 Gaming Losses

Betting and gaming activities carry the risk of financial loss. Users access the platform with full awareness of this risk. tk11 is not liable in any way for financial losses incurred through gameplay.

7. Responsible Gaming Terms

tk11 believes that betting and gaming are for entertainment only — they are not a source of income. Every user is advised to play within their means.

If you feel that gaming is going beyond your control, you may use the options to set account limits, take a temporary break, or permanently close your account. Full details are available in tk11's Responsible Gaming Guidelines.

• Contact the support team to set your own deposit limits.
• You may request a temporary or long-term account suspension.
• Information on professional support organisations is available if needed.
• Users are responsible for ensuring that minors do not access the platform.

8. Privacy and Data Protection

tk11 follows our Privacy Policy when collecting, storing, and using users' personal information. By using the platform, you consent to this policy.

All data is kept encrypted and secure using SSL technology. You may contact us at any time to opt out of marketing or promotional communications. Full details on data storage and use can be found on our Privacy Policy page.

9. Account Closure and Termination

9.1 Closure at User Request

Any user may request to close their account at any time. Before closure, all funds held in the account must be withdrawn and any outstanding wagering requirements must be met.

9.2 Closure by tk11

tk11 may temporarily or permanently close any account in the following circumstances:

• Violation of any clause of the Terms.
• Registration using false information.
• Detection of fraudulent or illegal activity.
• Using another user's account or operating multiple accounts.
• If the account holder is found to be a minor.

9.3 Funds After Closure

Legitimately earned funds and verified winnings will be returned after closure, unless there are grounds to forfeit them due to a breach of the Terms.

10. Dispute Resolution

If you have a dispute or complaint, please contact the tk11 support team directly in the first instance. Our team provides assistance 24/7 in Bengali and English via live chat and email.

In the event of a dispute, the data recorded in tk11's system will be treated as conclusive evidence, unless the user can satisfactorily prove otherwise. The support team reviews all complaints impartially.

For answers to common questions, you can visit our Frequently Asked Questions (FAQ) page, where many topics are explained in detail.

11. Miscellaneous Provisions

11.1 Entire Agreement

These Terms constitute the entire agreement between tk11 and the user, and supersede all previous written or verbal agreements.

11.2 Severability

If any clause of these Terms is found to be invalid or unenforceable for any reason, the remaining clauses will continue to be fully effective.

11.3 Language

These Terms are provided in Bengali. In the event of a translation into another language, the original Bengali version shall be considered authoritative.

11.4 Assignment of Rights

Users may not transfer any of their rights or obligations under this agreement to a third party without the prior written consent of tk11.

11.5 Contact

For any questions or comments about these Terms, please contact us at: [email protected]