tk11 Responsible Gambling
Entertainment stays healthy when you play within your limits. tk11 believes every member has the right to a safe and controlled experience. On this page you will find practical tools, warning signs, and guidance on where to get support.
Keep the fun in your game
Joining tk11 means being part of a responsible environment. We do not just offer games and betting — keeping members safe is part of what we do. tk11's terms and conditions cover responsible gambling in detail, and they apply to all members.
Take control of your play
tk11 members have the tools to stay in control of their play. Contact our support team via live chat to activate any limit — usually the same day.
Set a Deposit Limit
Set a maximum deposit amount on a daily, weekly, or monthly basis. Reducing a limit takes effect immediately; increasing one takes some time to process.
Deposit controlTake a Break
If you want to pause your play, request an account break of anywhere from 24 hours to 6 weeks. You will not be able to log in until the break period ends.
Temporary breakSelf-Exclusion
Use self-exclusion to close your account for an extended period. You can apply for a minimum of 6 months or request permanent closure. Send a written request to the support team.
Permanent protectionView Transaction History
Log in to your account at any time to view your deposit, withdrawal, and betting history. Understanding your own spending patterns is the first step toward responsible play.
Account managementTalk to the Support Team
If you are concerned about your gambling habits, contact tk11's 24/7 live chat at any time. The team can assist in both Bengali and English.
Direct supportAccount Security
Use a strong password and do not share your login details with anyone. Make sure no one in your household can access your account.
Account securityDeposit Limit Request
Fill in the form below and send it to our support team via live chat, or write to us by email. Your chosen limit will be activated the same day.
This form does not submit directly — copy the details and send them via live chat or email.
Recognise the warning signs
Betting and casino games should be a form of entertainment — not a source of income. If you notice any of the signs below in yourself or a family member, consider seeking help. You can find more information in our FAQ section.
- Placing bet after bet trying to recover lost money.
- Being unable to focus on family, friends, or work because of gambling.
- Hiding your gambling from family or people close to you.
- Using money set aside for savings, bills, or other essential expenses on betting.
- Feeling a strong urge to go back to gambling even when you want to stop.
- Being unable to stop after a win and betting all the winnings again.
- Feeling anxious, restless, or irritable when unable to gamble.
Ask yourself
Being honest with yourself is the first condition of responsible gambling. Ask yourself the following questions once a week:
Where to get help
If you are worried about your gambling habits, you do not have to face it alone. Aside from the tk11 support team, family, friends, and professional counsellors are always there for you. Visit our About tk11 page to see how we prioritise member protection.
tk11 Live Chat
Log in to the site and open live chat at any time. The team is available 24/7 in Bengali and English — for setting limits, self-exclusion, or just to talk.
Email Support
Send an email to reach us in writing. Your matter will be handled with full confidentiality and we will respond promptly.
Family and Loved Ones
Talk openly with a family member or trusted friend. The support of someone close to you can often make the biggest difference.
Professional Counselling
Seeking help from a mental health professional or counsellor is not a sign of weakness. Mental health services in Bangladesh are more accessible than ever before.
Remember: tk11 never presents gambling as a way to earn money. There is always a risk of losing money when you play, and past wins do not guarantee future results. Only play with money you can afford to lose without it affecting your daily life.
Core principles of responsible gambling
Every game and bet at tk11 is designed as a form of entertainment. Following a few basic principles will keep the experience healthy and controlled.
First, set your budget before you start playing. Set aside a fixed amount separate from your monthly expenses for entertainment only — just as you would budget for a cinema trip or a meal out. Once you reach that limit, stop playing for the day.
Second, respect time limits. Playing for hours without a break reduces your ability to make good decisions. Take regular breaks — get up, walk around, drink some water.
Third, your account information is kept secure in accordance with tk11's privacy policy. Requests for self-exclusion or deposit limits are also handled with full confidentiality.
Fourth, never gamble with borrowed money or credit. Money meant for your family's needs or savings should not be used for betting.
Fifth, do not start playing when you are emotionally unsettled or anxious. Decisions made in anger, frustration, or distress are rarely sound ones.
Protecting minors
You must be at least 21 years old to open an account on tk11. Age verification is part of tk11's registration process.
If you share your device, make sure minors cannot access your account. Keep your password private and do not leave the device unattended while logged in.
If you suspect that a minor in your household has used your account, notify the tk11 support team immediately.
The minimum age for all casino and betting activity is 21. Age is verified during registration, and additional verification may be requested if needed.
Questions about responsible gambling
Here are answers to the questions members ask most often.