tk11 Privacy Policy

1. Introduction and Scope

tk11 places the highest importance on the privacy of its members. This privacy policy explains what information we collect, why we collect it, and how we manage it when you use the tk11 website, open an account, or use our services.

This policy applies to all services at https://tk11com.cam. This includes browsing the website, registering an account, making deposits and withdrawals, and taking part in any game or betting activity. Continuing to use tk11 services means you have read and agreed to the terms of this policy.

To understand the full terms of our services, please read the Terms and Conditions page, which covers user rights and responsibilities in detail.

2. Information We Collect

tk11 collects various types of information, divided into two main categories: what you provide directly, and what we collect automatically.

2.1 Information You Provide Directly

• Full name and date of birth
• Mobile number and email address
• Residential address
• National ID or passport details (for account verification)
• bKash, Nagad, Rocket, or bank account details (for transactions)
• Username and password used at login
• Information you share when contacting support or raising a complaint

2.2 Automatically Collected Information

• IP address and device information (operating system, browser version)
• Which pages were visited on the website and how long was spent on them
• Betting and gaming activity logs
• Information collected through cookies and similar tracking technologies
• Referral source (where you came from before arriving at the site)

3. Purpose of Data Collection

tk11 uses your information only for specific and legitimate purposes. Those purposes are described below:

3.1 Account Management and Verification

We need personal information to create, verify, and manage your account. This includes confirming your identity and ensuring account security.

3.2 Processing Financial Transactions

Financial information is essential for processing deposits and withdrawals — whether through bKash, Nagad, Rocket, or bank transfer. A record of every transaction is kept securely.

3.3 Service Improvement

We analyse usage patterns to improve the experience for members. This helps us understand which games or sections are used most.

3.4 Fraud Prevention and Security

Information is analysed to detect and prevent unauthorised use of accounts, fraudulent activity, or suspicious transactions.

3.5 Customer Support

Your account information is used to provide assistance via 24/7 live chat and email, so that your issues can be resolved quickly and accurately.

3.6 Promotions and Bonuses

Information is used to verify a member's identity and eligibility in order to provide relevant bonuses and promotions.

4. Data Sharing and Third Parties

tk11 never sells your personal information to third parties for commercial purposes. However, limited information may be shared in specific circumstances:

4.1 Payment Processors

The necessary financial information is shared with bKash, Nagad, Rocket, and the relevant banking infrastructure to complete deposits and withdrawals. This is limited strictly to processing transactions.

4.2 Technology Service Providers

Limited information may be shared with trusted technology partners for server management, cybersecurity, and technical support. These partners operate under strict confidentiality agreements.

4.3 Legal Obligations

Required information may be provided in response to a lawful request from law enforcement or a court order. In such cases, tk11 always complies with applicable law.

5. Data Protection Methods

tk11 takes multiple technical and administrative measures to ensure the security of your information:

• All data transmitted between the website and the user is protected through SSL (Secure Socket Layer) encryption.
• Industry-standard encryption methods are used when storing sensitive information.
• A strong password policy and OTP verification are maintained for account access.
• The system is continuously monitored to detect unauthorised access attempts.
• Among staff, only those who need it are permitted to access personal information (principle of least privilege).
• Security vulnerabilities are regularly tested and addressed.

However, no internet-based system is 100% secure. For this reason, you are also asked to keep your login details safe and to notify us immediately if you notice any suspicious activity.

6. Cookies and Tracking Technologies

The tk11 website uses cookies and similar technologies. Cookies are small text files stored in your browser.

6.1 Cookies We Use

• Essential cookies: To maintain login state and run the core functions of the site.
• Functional cookies: To remember your preferences and settings.
• Analytics cookies: To understand usage patterns on the site and make improvements.

6.2 Cookie Controls

You can disable cookies from your browser settings. However, this may limit some site functionality, particularly features related to login.

7. Data Retention Period

tk11 retains your information only for as long as it is necessary or legally required.

• Information for active accounts is retained until the account is closed.
• Records of financial transactions may be retained for up to seven years.
• Technical logs are generally deleted within 90 days.
• Even after an account is closed, limited information may be kept for a set period for fraud prevention and legal purposes.

8. Your Rights

As a tk11 member, you have the following rights regarding your personal information:

• Right to access: You may request to know what information we hold about you.
• Right to correction: You may request that incorrect or incomplete information be corrected.
• Right to deletion: In certain circumstances you may request that your information be deleted, though this may not always be possible due to legal obligations.
• Right to object to processing: The right to object to your information being processed for specific purposes.
• Data portability: The right to request a copy of your own information.

To exercise any of these rights, please contact our support team. We generally respond to requests within 30 business days.

9. Protection of Minors' Information

All tk11 services are for persons aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21.

Age is verified during account verification. If any account is found to belong to a minor, it will be closed immediately and the collected information will be deleted. To learn more about the importance of responsible play, please visit our Responsible Gaming page.

10. International Data Transfers

In some cases, your information may be processed or stored on servers located outside Bangladesh. This is primarily due to technical infrastructure and cloud services. Wherever information is processed, tk11 ensures that the standards of this privacy policy are maintained.

11. Policy Changes

tk11 periodically reviews this privacy policy and updates it when necessary. Members will be notified of any significant changes by email to their registered address or through the website.

Continuing to use the service after a change is made will be taken as acceptance of the new policy. The "Last updated" date at the top of the page always indicates the most recent version.

12. Contact

For any questions, concerns, or requests relating to this privacy policy, please contact us. Our support team is available in Bengali and English 24 hours a day, seven days a week. For general questions you can also visit our FAQ page.